Refund Policy

Elegant Collections Refund Policy

Elegant Collections is committed to providing a fair and transparent refund and return process in accordance with the Australian Consumer Law.

Online Purchases
  • No Change of Mind Refunds/Exchanges: All online sales are final. We do not offer refunds, exchanges, or credit notes due to a change of mind.
  • Damaged Items: Upon receiving your order, please inspect the packaging immediately. If you notice any damage, note it when signing for delivery and contact us at accounts@elegantcollections.com.au within 7 business days of receiving the item.
In-Store Purchases

Special Orders: Special order requests are made in-store only by placing a 30% deposit. Special orders are non-cancellable and non-alterable once placed.

Cooling-Off Period: For new in-store orders, a 14-day cooling-off period applies, allowing customers to cancel or make changes to their order within 14 days of placing it.

Change of Mind Returns: We understand that at times, ordered items may not suit your needs. In case of a change of mind, you can either opt for a store credit (valid for 180 days) or exchange the products to the original order value, or return the items. A 20% restocking fee will be applied to the total of the items being returned if you choose a refund instead of a store credit.

Non-Returnable Items: Once you have received your items, Elegant Collections cannot accept returns of unboxed, assembled, special orders, or used goods if you have changed your mind.

Australian Consumer Law: If you are a consumer under the Australian Consumer Law, you have certain rights, including consumer guarantees. Nothing in this change-of-mind policy limits, excludes, or modifies any rights that cannot lawfully be limited, excluded, or modified.

Non-Refundable and Non-Exchangeable Items: Certain items are non-refundable and non-exchangeable under our change-of-mind policy, including ex-display or floor stock items.

  • Gift cards
  • Ex-display products or items marked with faults or imperfections

Refund Process: To initiate a return or refund process, please email accounts@elegantcollections.com.au with your order details, reason for the refund, and bank details if applicable.

Late or Missing Refunds: If you have not received your refund, check your bank account, contact your card issuer, then contact your bank. If you still haven't received the refund, email us at accounts@elegantcollections.com.au.

Exchanges & Defective Items: Defective or damaged items must be submitted within the specified time frame.

For further inquiries, contact accounts@elegantcollections.com.au

Revised: 15/2/2025