Terms of Service

TERMS AND CONDITIONS OF SALE Elegant Collections Pty Ltd ABN: 88635657019

These Terms and Conditions of Sale ("Terms") outline the agreement between Elegant Collections Pty Ltd ("the Seller") and you ("the Buyer") regarding the purchase of goods. By purchasing from Elegant Collections Pty Ltd, you agree to comply with these Terms.

1. DEFINITIONS

1.1 "Goods" refers to the products available for sale by Elegant Collections Pty Ltd. 1.2 "Order" denotes a request placed by the Buyer to purchase Goods from the Seller. 1.3 "Price" refers to the cost of the Goods as set by the Seller. 1.4 "Delivery Address" is the location specified by the Buyer for the shipment of Goods.

2. GENERAL

2.1 These Terms & Conditions establish a binding agreement between you and Elegant Collections Pty Ltd concerning your purchase. 2.2 Goods are designed for domestic use unless otherwise indicated. 2.3 The Seller reserves the right to amend these Terms & Conditions. 2.4 Any provision of these Terms & Conditions that is determined to be void or unenforceable will be severed to the necessary extent without impacting the remaining provisions. 2.5 These Terms & Conditions are governed by the laws of the Australian State or Territory in which the purchase occurs.

3. SITE USE

3.1 The Seller's website may include links to third-party sites for user convenience. However, the Seller does not control or endorse the content, security, or privacy practices of these external websites. 3.2 The Buyer must ensure that their use of the website complies with all applicable laws and regulations. 3.3 The Buyer is responsible for taking necessary precautions to safeguard their devices when accessing the Seller's website.

4. PRODUCT SPECIFICATIONS

4.1 The details and features of the Goods, as described on the website or in promotional materials, may be updated or modified at any time without prior notice. 4.2 Any measurements or weights provided for the Goods are approximate and are based on fully assembled and unpackaged items. 4.3 The colours displayed on the Buyer's screen may not precisely match the actual product colours due to variations in device settings, screen calibration, and display capabilities.

5. PURCHASE POLICY

5.1 Prices displayed online, and in-store are in Australian dollars and include GST. Payments are accepted via Visa, MasterCard, cash, Elegant Collections Pty Ltd gift cards/store credit, AfterPay, and Zip payments. 5.2 Payments are securely processed through an authorized global payment provider, and credit card details are not stored post-transaction. 5.3 Online purchases require full payment, inclusive of GST, before processing. In-store purchases require a minimum deposit, covering delivery fees and GST. 5.4 Price matching is available during promotions for orders that have not yet been delivered or collected. 5.5 Delivery fees are determined at checkout for online orders or at the time of purchase in-store. 5.6 Once placed, special orders cannot be cancelled or altered. A cancellation fee of 30% of the total item value applies. 5.7 Orders will be held for up to 4 weeks from product availability. 5.8 Prices may fluctuate due to supply chain costs without prior notice. 5.9 All orders must be paid in full before delivery or collection can be arranged. 5.10 Discounts cannot be applied retrospectively. 5.11 Melbourne and Sydney Metro orders are typically delivered within 7 days of availability. 5.12 Elegant Collections Pty Ltd store credits are valid for 6 months from the date of issue. 5.13 Quotes remain valid for two weeks or until the specified expiry date. 5.14 The Seller reserves the right to reject or modify orders due to product discontinuation, excessive shipping costs, pricing errors, fraud detection, or other necessary considerations. 5.15 Promotional discounts do not apply to third-party services or consignment products.

6. DELIVERY AND STORE PICKUP

6.1 Delivery service is to the front door of the provided address. Delivery does not include assembly or packaging removal. The Seller is not responsible for any damages to the Buyer's property due to challenging access conditions.

6.2 In-Store Purchases: Delivery fees are non-refundable, and if the Buyer requests pickup, a fee ranging from $29.99 to $49.99 will be applicable if the item was arranged for transfer to a specific store.

6.3 Online Purchases: All online sales are final. No refunds, exchanges, or credit notes will be offered for change-of-mind purchases.

6.4 Damaged Items: Upon receiving your order, please inspect the packaging immediately. If you notice any damage, note it when signing for delivery and contact us at accounts@elegantcollections.com.au within 7 business days of receiving the item.

6.5 Refer to our full Delivery / Shipping information on: https://www.elegantcollections.com.au/pages/shipping-policy

7. CHANGE OF MIND POLICY

7.1 Online Purchases: All online sales are final. No refunds, exchanges, or credit notes will be offered for change-of-mind purchases.

7.2 In-Store Purchases: If a Buyer changes their mind about a purchase within 14 days from the date of purchase, they may opt for a store credit (valid for 180 days) or exchange items to the original order value. If the Buyer chooses a refund instead of a store credit, a 20% restocking fee will be applied.

7.3 Special Orders: Special orders require a 30% deposit and cannot be cancelled or altered once placed.

7.4 Non-Returnable Items: Opened mattresses, assembled items, special orders, and used products cannot be returned for change of mind.

7.5 Goods must be returned within 14 days of receipt in their original, unopened packaging.

7.6 Refunds are processed according to Consumer Affairs Victoria guidelines. Requests must be emailed to accounts@elegantcollections.com.au with order details and bank information if applicable.

7.7 Refer to our full Refund Policy on: https://www.elegantcollections.com.au/pages/refund-policy

8. WARRANTY

8.1 Warranty Coverage: Refer to our full Warranty information on: https://www.elegantcollections.com.au/pages/claims-damges

By finalising a purchase, the Buyer acknowledges and agrees to abide by these Terms and Conditions of Sale.

Elegant Collections Pty Ltd
ABN: 88635657019

Questions about the Terms of Service should be sent to us on: accounts@elegantcollections.com.au.