Shipping & Delivery Policy

Delivery & Shipping Policy:

Is shipping/delivery nationwide?

We deliver across Australia. Within 160 km of our Victorian and New South Wales locations, you can choose our flat-rate Local Delivery service at checkout. For addresses outside that range — and as an alternative anywhere — standard shipping is available, calculated at checkout based on your items and destination. For large or fragile pieces travelling outside our local delivery range, please contact us at info@elegantcollections.com.au so we can arrange the safest option and provide a quote.

What are the delivery or shipping charges?

Local Delivery is a flat $60 per delivery, with no minimum order, for addresses within 160 km of our showrooms in Victoria and New South Wales. If your address is in range, Local Delivery appears as an option at checkout alongside standard shipping — you can choose whichever suits you. For addresses outside that range, standard shipping rates are calculated automatically at checkout once you enter your delivery address. Please note: items eligible for Local Delivery and items sent by standard shipping cannot be combined in a single order, so you may be prompted to place them as two separate orders.

When can I expect my delivery?

Local Delivery: orders are typically delivered within 7 business days. Standard shipping (including regional and interstate): typically 14–21 business days, depending on your location and courier. All timeframes assume the item is in stock and not a pre-order, and are estimates rather than guarantees, as final delivery is subject to courier scheduling.

Can I request a specific delivery date/time?

In-store purchases (or online purchases in Melbourne and Sydney): We can accommodate multiple availability days; however, we cannot guarantee your preferred day due to courier availability. We will notify you at least a day prior to delivery and provide a tracking link with a 4-hour delivery window. Online Purchases (excludes Melbourne and Sydney): Unfortunately, we cannot request specific delivery time frames.

Which service providers do we use and what are their terms?

For local Melbourne and Sydney metropolitan areas: we utilise third-party courier contractors. Delivery drivers will deliver to the ground floor entrance. For interstate, regional and remote areas: we partner with local couriers, including Courier Please, Aramex and Hunter Express.

Our couriers offer a door-to-door service. Please ensure someone is available to sign for and receive your delivery.

How do I update my delivery/shipping details and what happens if delivery is missed?

To update your delivery details, please contact your local store via phone or email info@elegantcollections.com.au well in advance (minimum 72 hours). If you decline delivery of your order, the courier will return the items to Elegant Collections and a refund will be issued minus original shipping costs and return shipping fees.

Is delivery or shipping insured?

Yes, all deliveries and shipping arranged by Elegant Collections are insured against loss or damage during transit.

My items were received damaged, what is the process?

Upon receiving your goods, please inspect them carefully before signing for delivery. If you notice any issues, please inform the driver and make a note next to your signature. Please refer to our refund, returns and damage policy for further details: https://www.elegantcollections.com.au/policies/refund-policy

Can you provide installation for my items?

At Elegant Collections, we offer installation services for eligible items purchased from our store, exclusively within the metropolitan areas of Melbourne and Sydney. Additional fees apply for assembly and/or rubbish removal services.

How can I prepare for my delivery?

1. Clear the delivery path. 2. Prepare the room — ensure the room is clean, accessible, and cleared of existing furniture. Measure any areas that may pose delivery challenges. 3. Assembly requirements: For deliveries requiring assembly, ensure sufficient space for unpacking and assembly.

Can I collect my order from the showroom?

While we recommend delivery through Elegant Collections' insured services, you may choose to pick up items from our showrooms. Items damaged during transit after pickup are not covered under warranty.

How long does transferring stock from the warehouse to the showroom take?

Transferring stock to the showroom typically takes approximately 7 business days if the item is available in stock. Please contact the store to confirm the item/s arrival and do not attempt pickup without notification.